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Shipping & Returns

Shipping & Returns

Once we have received your order, we see it as our responsibility to get your order to you as soon as possible. We use the UK Royal Mail delivery service and your purchase will be dispatched 1 or 2 days after the date you placed your order online (terms apply, please see below).

Standard Delivery: UK

Your Motovudu product will normally be packed the following day that we received your order and will arrive with you up to 7 working days later. However, orders placed on the website on Saturday or Sunday will be packed and dispatched on the following Monday (except Bank Holidays) to arrive with you up to 3-5 working days later. Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive. We aim to deliver standard orders within 5 working days to Northern Ireland and 7 working days to the Highlands and Islands and AB postcodes. During busy periods, please allow up to 7 working days for delivery to Northern Ireland and 10 working days for delivery to the Highlands and Islands.

Standard Delivery: Europe

Your Motovudu product will normally be packed the following day that we received your order and will arrive with you up to 10-12 working days later. However, orders placed on the website on Saturday or Sunday will be packed and dispatched on the following Monday (except Bank Holidays) to arrive with you up to 10-12 working days later. The delivery times are subject to handling by carriers other than the Royal Mail and this delivery time is a best estimate based on our experience.

Standard Delivery: Worldwide

Your Motovudu product will normally be packed the following day that we received your order and will arrive with you up to 12-14 working days later. However, orders placed on the website on Saturday or Sunday will be packed and dispatched on the following Monday (except Bank Holidays) to arrive with you up to 12-14 working days later. The delivery times are subject to handling by carriers other than the Royal Mail and this delivery time is a best estimate based on our experience.

Customs and Import Duties

If you live outside the EU, please be aware that local customs or import duties may be charged when your parcel reaches your country. Motovudu have no control over these charges, so unfortunately we are unable to predict what they may be. If your order contains mainly printed documents it is unlikely any charges will be applied.

Returns

Motovudu hope that you will be pleased with your order but, if you are not, we are happy to refund or exchange items within 14 days of reciept. The items must be unopened (in the case of the DVD or unworn for clothing) and be undamaged and in a saleable condition. The refund only applies to the cost of the items and not the shipping costs. The shipping costs to return the items (unless faulty) are at you own expense. Please Note that personalised/custom orders are non refundable.

7 Day Cooling-Off Period (EU Only)

In addition to our returns policy, under the Distance Selling Regulations, EU customers have seven working days (beginning the day after receipt) to cancel your purchase (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). Order cancellations must be made in writing to Customer Services quoting your order number. In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.